I love the staff and experience at this store, everyone is kind and friendly and the shop is clean. Unfortunately this is the second time I've had my nails done recently where it's made my cuticles bleed and they've cut my nails far shorter than what I asked for. They also no longer leave the acetone on for long enough and as a result scrape the varnish off, damaging and thinning my nails - sadly I think they're overbooking and staff just don't take the same care and attention they do usually.
Unfortunately, the new technicians are less trained. More rushed manicure, cuticles not removed (not express one), creme/ massage not applied. Please please train the new staff. Otherwise, wonderful place.
Used a machine filer a lot to remove the gel varnish, then acetone soak but the bits that couldn’t be scrapped off were filed down with the machine, thinned down my nail. Walked away with thinner and brittle nails. Varnish chipped and ends splitting a week later. Have had people use a machine filer to file down the varnish but after soak they use a hand buff/file to buff away the random bits of gel, this place machines away small bits still on nails so isn’t good for nails.