I don't feel good about leaving a negative review but it wasn't a good experience. The hairdresser wasn't there when we arrived. We were greeted by a woman- possibly the beautician?- who said she wouldn't be long. I assumed she was in the back room but after a while it became evident she wasn't on the premises.We sat and waited wondering how long she'd be. Meanwhile the lady who greeted us plugged in hairstraighteners. When she did there was a flash from the socket and the electricity went off. She, nonplussed, went into the back, flipped the tripped switch and smiled. At that point I decided not to continue with the scheduled appointment. The floor was filthy and there was still no sign of the hairdresser.i didn't want to award any stars but the computer wouldn't allow that!