I arrived a little late, but ended up waiting 15 minutes anyway after rushing and being told (politely) to hurry. The nail tech experienced some personal issues and was frequently distracted, sometimes taking calls for 5 minutes at a time. The salon should have contingency plans in place for this. These were nails for an engagement but because of the delay, I went for a simpler design. The gel was lumpy in places and colour inconsistent, so I’m going to my usual salon for a tidy up.