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Venue rating

4.3

189 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Kallima Spa at London Hilton Syon Park
Kallima Spa at London Hilton Syon Park
London Syon Park,
Syon Park, Middlesex, London, TW7 6AZ
United Kingdom

Hotel Spa

Kallima Spa at London Hilton Syon Park
London Syon Park,
Syon Park, Middlesex, London, TW7 6AZ
United Kingdom

Opening hours

Mon - Sun 10:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Kallima Spa at London Hilton Syon Park

To deliver a unique spa experience that draws from innovative treatments and focuses on your objectives for renewal. Kallima takes you on a personalised journey and delivers you to results you want. The ultimate destination.Rediscovering you!

Kallima Club and Spa is nestled on the edge of 200-acre Syon House Estate, a scenic country escape, seven miles from the city of London. Kallima invites you to leave the world behind and indulge yourself in a club and Spa unlike any other a place where state-of-the-art facilities sit in harmony with an atmosphere of luxurious tranquillity surrounded by acres of beautiful parkland.

Working closely with Italian luxury skincare specialist [ comfort zone ], our chosen spa partner, we have created a truly unique selection of spa treatments, rituals and journeys designed to provide a complete sense of wellbeing, delivering the results you are looking for.

Far from the standard spa routine, Kallima's experienced therapists ask you what results you're hoping to achieve, and from that consultation your spa journey is carefully designed for you. Rather than asking for a particular service, you specify the time you wish to spend and the outcome you desire, and the Kallima team takes it from there.

The personally fashioned spa journey is drawn from a combination of therapies and niche spa products selected and created exclusively for Kallima, and packaged according to your time available. Spend as little as an hour or as much as a day in Kallima's therapeutic cocoon, and luxuriate in every restorative minute.

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Comments

Reviews (written by customers after their visit)

4.3

Venue rating

Based on 189 reviews

5 stars 102
4 stars 58
3 stars 20
2 stars 6
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (1)
  • Body Exfoliation Treatments (4)
  • Body Treatments (1)
  • Body Wraps (3)
  • Steam and Sauna Therapy (121)
  • Face
  • Facials (16)
  • Fitness
  • Swimming (113)
  • Massage
  • Deep Tissue Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (21)
  • Nails
  • Manicure (7)
  • Pedicure (3)
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Have you been here? Write a review
Verified review Visited July 2016
Posted 10 hours ago
A lovely spa day with the girls. The hotel/spa is beautiful and the whole experience was so relaxing! Loved going to the relaxation room after the massage followed by use of the facilities. The day was topped with a glass of prosecco upstairs at the bar and because it was a hot day, we decided to have our prosecco in the lovely outside area. All the girls had a wonderful day!

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Verified review Visited July 2016
Posted 2 days ago
I went for a One Night Spa Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 3 days ago
I went for a Romantic Spa Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 4 days ago
I booked the Romantic Spa Break as a surprise for my girlfriend's birthday. From the minute we showed up, we were impressed with everything. I wasn't familiar with the hotel before our stay – I was actually hesitant to book at the listed rate because I thought it would be "just a Hilton" – but it really was a luxury experience.

The hotel itself is a two-floor. The inside is clean, the grounds are well-kept, and the common areas are spacious. The room was amazingly nice, and the champagne and chocolate strawberries in the room were a great touch. Dinner at the restaurant and drinks in the bar were both very, very good. Excellent quality and service for both. The massage and spa facilities were all great. No complaints whatsoever, and I'd even say the above exceeded my expectations completely.

The package included everything we really needed, but we paid about £40 more on extras (drinks with dinner, tips for meals, and a late checkout).

The only downside was that communication between staff seemed lacking. There were three separate occasions where we would have been screwed over if it wasn't for following up:

1. After booking on Treatwell, I called the spa to schedule our treatments as advised (I chose 5:15pm). The day before check-in, someone from the hotel called to tell us we hadn't yet booked our treatments and they only had available 5:00 and 5:30. My booking obviously hadn't made it from the spa to the other department who called me back.

2. I asked the desk in the evening about getting a late checkout. They arranged for a complimentary 1pm checkout, increased from 11am. They said I could pay an addition £10/hour after 1pm but that I'd have to call the desk in the morning to make sure the room was available. I did just that, and the person I spoke to in the morning said we only had the room until 12pm (despite being assured the night before that we were in until 1pm). This got corrected and I was able to push checkout back to 2pm with no friction, but I'd hate to wonder what might have happened if I went down to check out at 1pm without calling first.

3. I also asked in the evening about the breakfast in bed included with the package. The order card in the room mentions a £6 fee per plate to get room service, and hot food is £4 more expensive per meal than the continental breakfast. Fortunately, the desk assured me that both hot food and the room service fee were included in the Treatwell package. However, when I checked out the next day, £12 had been added to the bill. Desk staff quickly removed it when I mentioned the earlier conversation, but it was the third example of someone not doing their job correctly and I was annoyed at having to make the corrections myself.

I would recommend the treatment and encourage an overnight stay, but keep an eye on what you're promised and make sure staff do it right.

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Verified review Visited July 2016
Posted 1 week ago
Everything was great,great architecture, great service and great value for money.

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Verified review Visited July 2016
Posted 2 weeks ago
I went for a One Night Spa Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 2 weeks ago
Had an wonderful time at the syon Hilton park hotel! Hotel was located in a beautiful place and the staff were very accomidating and the food at the restaurant was very tasty!!

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Verified review Visited July 2016
Posted 2 weeks ago
Mosthe Amazing Quality Hotel We have ever been too

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Verified review Visited June 2016
Posted 3 weeks ago
I went for a Rejuvenating Spa Day and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 3 weeks ago
I went for a One Night Spa Break and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 3 weeks ago
Great value

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Verified review Visited June 2016
Posted 3 weeks ago
I went for a Rejuvenating Spa Day and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 3 weeks ago
I went for a Stay n Spa and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 4 weeks ago
I went for a Rejuvenating Spa Day and have awarded it 4 stars.

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Verified review Visited June 2016
Posted 1 month ago
I went for a Romantic Spa Break and have awarded it 3 stars.

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Verified review Visited June 2016
Posted 1 month ago
Amazing experience! Can't miss out!

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Verified review Visited June 2016
Posted 1 month ago
This was a trip for my sister but she was not well. So i decided to spoil my partner. It was a lovely break and we got to relax out. It was perfect timing as it was really quiet.

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Verified review Visited May 2016
Posted 1 month ago
Spa experience was lovely. Really friendly staff and the massage and facial was fab. Really relaxing day. Just let down a bit by the lunch. Not great quality food and we had to wait a really long time (even though restaurant was empty) and we were only having sandwiches/salads.

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Verified review Visited May 2016
Posted 1 month ago
The treatment was very relaxing. So facilities were lovely, slightly overshadowed by a large, noisy group of women.

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Verified review Visited May 2016
Posted 1 month ago
The staff were quite disorganised, this may have been down to the fact it was a bank holiday and perhaps the usual staff were away. The place was really clean and modern and all the facilities were great. Unfortunately there was a very large group in at the same time being extremely noisy so it wasn't the most relaxing atmosphere – but there is not much that can be done about that!
My therapeutic massage was fantastic and the therapist was lovely. My second treatment was a manicure which was booked in at 1.15, I then had my lunch booked in at 2pm. The manicurist did not turn up to collect me until 1.40 (she was a new freelancer and had no idea where any of the equipment was) and then the manicure finished at 2.15. I was then rushing because I was late for lunch and you have to get changed for the restaurant which resulted in my nails getting smudged! Felt like a bit of a waste of money to be honest.
Generally the staff were not very accommodating which is disappointing, especially when I had saved up for a long time to buy myself this spa day. All in all I did have a nice day, despite all the negatives!

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