Booked my partner an appointment. They cancelled the appointment when arriving and rescheduled for 1hr later. He brought two face oils and paid £70 thinking this was the cost of the facial + oils (expecting refund via treatwell from cancellation). Messaged re getting money back as was not returned after 5 days, and she said the oils alone were £70 and the money paid via treatwell was never going to be refunded. Avoid at all costs. Scamming people. Treatwell said they couldnt do anything. Avoid.