Miscommunication really despite me stating I wanted a balayage I got normal highlights that weren't executed very well. No toner applied, only for extra money even though I was left looking with yellow hair. When applying bleach, there was no foil which enddd uo getting all the smeel into my face. When asked to get foil at least to raise my hair away from my face, it sort of did help but not really. The haircut was meant to be layers, which I got but it was all choppy and doesn't look nicely done at all. The stylist was nice though.