Ozum was incredible. It was my first time ever doing botox and fillers. It was my first time at 39. I have always had youthful skin and the last year or so (probably longer) my skin was just awful and really showing signs of aging and just chronic stress. She talked me though everything. The process was virtually pain free, quick and no down time. I am so incredibly happy with the results, I had forehead and jaw botox and filler on my smile lines. 100 per cent recommend her.