I had booked for individual eyelash extensions however when I looked they were clusters. The lady was very apologetic and said it does need to be changed on the website as it does say individual instead of cluster.
I regularly visit Ramona at Jacksons for eyebrow threading and have recommended it to many of my friends. I haven't yet found anywhere better in regards to the quality of finish for the price offered. There is little interaction between the therapist and customer, which in my opinion is the most obvious sign difference between the service you receive here versus a more high end salon - but for the difference in price this is something that I am more than happy to put up with.
Overall happy with the waxing I had. However felt the treatment room could have done with a clean before I came in (I.e. on the wall next to my head was dried wax with other people's hair in it). However would consider going back for next waxing.