The hairdresser was very confident and did a pretty good job. However she didn’t really explain the process much and the colour looks the same as before I went but at least it is looking fresher and healthy. I would have appreciated a bit more input onto how I wanted my hair cut. She just received a few comments from me and wen ahead and did what she wanted but in hindsight I wished for a couple more inches off and wish she had asked if it was he right length before finishing the job and going ahead to style it.