I have been to your establishment since 2019 and have had a very good experience as the previous ladies doing my root color or hair cut had been very good. But this last time (Sunday 11th July) she did not ask me about the colour and when she came with the mixture I asked her if it was "dark-brown" and she said yes. However my hair now its completely and utterly BLACK! and it is going to take a long time to have it reversed.