Jackie & Co - Kensington Olympia Reviews
125 Hammersmith Road, Kensington, London, W14 0QL
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1762 reviews
Very disappointed I’m afraid. When I first arrived to my appointment they seemed quite surprised to have me there. But sat me down and asked how I wanted my hair. I tried to explain that I was booked in for hair extensions. They instantly went away and started to make phone calls. They then put me on the phone on the guy who were meant to do my extensions (he wasn’t even there) he said that he couldn’t do my hair because he had forgotten the machine for extensions in another venue and that he had tried to call me to reschedule, I had no missed calls that day. I also tried to explain that I was booked in for microrings, not certain (which is stated clearly in my booking on Treatwell), they kept on passing around the phone between myself and the colleges for a while before they gave me the option to either wait for later on in the evening or come back another day.
I decided to come back the following day since I desperately needed my hair done for an event.
Coming back the following day, my appointment was at 5pm, they kept me waiting for another hour before they started to look at me and what to do. Once again he thought I was there for keratin and once again I had to explain that I was there for microrings. He then realised that he had no equipment for that this time either and had to sen someone away in a car to buy the equipment needed. During this time, he tried to convince me to use already used rings covered in someone else’s old hair.
It took another hour before he could start with my hair. So, over all 2 hour wait. The treatment it self was so painful, it really felt like he was pulling out more hair then he put in and the result is not very good either.
Even after all this, I was made to pay full price. Which they asked me to do in the middle of the treatment because they wanted to cash up and go home....
Styled by Beba/ Alex•Hair Extensions
Verified review
always get a good haircut here and the hairdresser poli is lovely, but please discuss your pricing with treatwell so that the customer doesn't have to get involved especially since this haircut was prepaid
Ladies' Haircuts
Verified review
loved it
Styled by Adimas Santos•Ladies' Hair Conditioning and Scalp Treatments
Verified review
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