The massage room is downstairs so I could smell damp when first entering the room, which didn't give it a good 1st impression. Staffs, however were very nice and friendly. The masseuse technique was ok-ish, not excellent; if you do want her to apply more pressure, which I did, just let her know and she would do it. Overall a pleasant experience; could have been better but given the money you pay for the service, still good value for money.