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Venue rating

4.2

200 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Imagine Spa at Best Western Orton Hall Hotel
Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Hotel Spa

Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Spa at Best Western Orton Hall Hotel part of Imagine Spas

Offering the finest spa treatments... With a comprehensive treatment menu including massages, facials, body wraps, and more and using only the finest spa products from some of the world's leading product houses, we think that we've got all you need to relax, revitalise and restore; bringing you back to your very best and making you look and feel amazing. Signature Collection Spas: Our flagship day spas offer everything you'd expect and more from a contemporary spa. Essential Collection Spas: Day spa quality spa treatments, packages and service now available at a hotel near you! Imagine Salon Spas: The finest Imagine treatments and our legendary customer service in a beauty salon.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 200 reviews

5 stars 106
4 stars 58
3 stars 28
2 stars 8
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (4)
  • Body Treatments (61)
  • Body Wraps (1)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (33)
  • Spray Tanning and Sunless Tanning (4)
  • Steam and Sauna Therapy (43)
  • Face
  • Eyebrow and Eyelash Treatments (6)
  • Facials (49)
  • Hair removal
  • Leg Waxing (1)
  • Waxing (10)
  • Massage
  • Deep Tissue Massage (2)
  • Hot Stone Massage (4)
  • Lava Shells Massage (1)
  • Pregnancy Massage (1)
  • Therapeutic Massage (49)
  • Nails
  • Manicure (3)
  • Two Week Manicure (1)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 5 days ago
This is a lovely venue. The Spa has sunlight flooding in which is much nicer than artificial ligthing. It has all the standard facilities: jacuzzi, steam room, sauna room, small swimming pool. It also has a provision of free teas and water. My only criticism would be that it needs redecorating; the foyer has that smell of old carpets and there is rust here and there in the ceiling of the pool area.

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Verified review Visited August 2016
Posted 6 days ago
Fantastic stay at orton hall but quite disappointed by the spa facilities, the "relaxing" room was off the noisy swimming pool and the chlorine was quite potent. The massage was lovely however, when we arrived at the spa we were asked to fill out a set of health questions. What was he point when the therapist clearly didn't read it. Mine stated clearly the problems I have with my shoulder but the therapist still performed (quite painful) pressure he the area.
On the plus side he meal we had at the hotel was amazing that includes the breakfast. Would definitely recommend this hotel...5*****

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Verified review Visited August 2016
Posted 6 days ago
While the spa and hotel facilities were fantastic, the organisation side was not as good, possibly due to booking through Treatwell and a lack of communication/clarity between Treatwell, the hotel and the neighbouring Ramblewood Inn restaurant.

On arrival we were told that we had a booking for dinner (included) for 7:30pm. We went to the Ramblewood Inn (as advertised on the Treatwell deal) and they did not have our booking noted but were able to seat us. We then enquired whether there was a set menu/spending cap for our dinner as we were on a spa break. There is no information about this in the Treatwell overview and the restaurant staff had no idea either. I went back to the hotel reception, who first thought we should have a booking in the hotel's Huntly restaurant, then backtracked and said she didn't know anything about that either as it was a third party deal. I then checked with the Huntly restaurant, they didn't have a booking for us either and after speaking to the manager they suggested that the budget was £25 pp excluding drinks.

It all got cleared up in the end and the £25pp dinner limit was confirmed when we checked out, but we also found out that by booking the spa break directly through the hotel, we could have got a three course meal and tea/coffee in the much nicer Huntly Restaurant for a similar overall price. The food at the Ramblewood Inn was nice enough, but the service was slow and I heard queries/complaints from at least 3 of the surrounding tables. They also mucked up our lunch order earlier in the day and served us someone else's food by mistake.

It was a lovely weekend, but worth investigating direct booking options first before going with a third party. Failing that, make sure you ask every question you can think of when you arrive!

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Verified review Visited August 2016
Posted 6 days ago
Always a great experience and this facial is a really good even though it's only half an hour. Not only is it great for the skin it's really good value

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Verified review Visited August 2016
Posted 1 week ago
Great value package. The hotel has good facilities. Some elements of the spa were a little tired but over all it's a nice hotel and the package offered was very good value

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Verified review Visited June 2016
Posted 1 month ago
I went for a Overnight Detox Spa Break and have awarded it 5 stars.

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1 month ago
Hello Melissa,

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 1 month ago
A first rate experience except for the fact that the sauna was out of order. My facial and eyebrow tint were superb. I highly recommend a half day spa experience at this particular venue. The facilities are maintained at a high level of cleanliness and comfort.

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1 month ago
Hello Anonymous,

Thank you for your recent review and five star rating!

We are very pleased to hear you had a first rate experience and that you enjoyed your treatments! I do however apologise that the sauna was out of action on your spa day, unfortunately due to the facilities being open seven days a week our equipment can fail on us from time to time.

We look forward to welcoming you to the spa in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 1 month ago
Loving relaxing atmosphere the staff where lovely. Didn't do the treatment due to pregnancy but the staff were amazing and letting us come back so I didn't miss out which I wasn't expecting, very generous! Overall very chilled out from the moment you got inside. (Kids are allowed in the pool just incase you wanted a 100% kid free day there is a chance there may be a family or 2 there)

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1 month ago
Hello Anonymous,

Thank you for taking the time to write your recent review and for your five star rating!

I am very pleased to hear you had a relaxing time on your recent visit to the spa! We look forward to welcoming you back to the spa for your treatments!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 2 months ago
I regularly come here to use the spa or wax treatment. The staff are lovely in every way and I always feel special and pampered each time I visit. The service is superb and the ambience is warm and beautiful. I could go on and on, simply must try...

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1 month ago
Hello Miss-Cellaneous,

Thank you for your recent review and five star rating!

I am very pleased to hear you are a regular client at the spa and enjoy your visits with us!

We look forward to welcoming you again!

All the best

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 2 months ago
a very enjoyable stay very relaxing and staff were very friendly, beutiful place with lovely grounds and facilitys, will defonatly recommend to friends.

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2 months ago
Hello Lee,

Thank you for your recent review and five star rating!

I am very pleased to hear you had an enjoyable spa break and left feeling relaxed.

We look forward to welcoming you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 2 months ago
This was my first experience of a spa so I don't have anything to compare it to. We had the Serail Mud Chamber Treatment, it was not really explained very well and I didn't feel my skin was any softer.

The ambiance was not there, I was expecting a really relaxing lovely atmosphere and it was lacking. Don't get me wrong, I did enjoy myself. But I thought maybe they could've played some relaxing music or something.

Also I think our experience was slightly dampened because a lovely woman fell in the changing rooms upon our arrival, she was one of the other guests. We tried to help her and what have you, even grabbing the spa receptionist. But the receptionist didn't really seem to care, didn't rush over to her and sort of didn't seem to care too much and of course that puts you off a little.

But it was okay nevertheless. The sauna was my favourite bit

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2 months ago
Hello Emma,

Thank you for your recent review and three star rating.

I am sorry to hear your spa day didn't meet up to your expectations.
With regards to music, we have relaxing music playing throughout the spa treatment rooms and spa reception, however we do not have the facility for this around the poolside.

I have spoken to the receptionist on shift on your spa day, the member who had fallen over in the changing rooms was seen to promptly and the correct procedures where carried out.

We hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited May 2016
Posted 2 months ago
Brought this as a birthday gift for my wife and we had a lovely stay. The rooms were well laid out and very comfortable. Staff were all very polite and helpful when needed. The spa was relaxing and we both had very good massages, the only slight disappointment would be that when its full there are not enough beds to go around. Part of this deal was an evening meal in the pub next door which I would class as a lunch time pub not an evening dining experience!

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2 months ago
Hello Simon,

Thank you for taking the time to write your feedback and for your four star rating!

I am very pleased to hear you had a lovely stay and found the staff to be polite and helpful. We do offer loungers around the poolside and inside the relaxation room, we also promote signage to inform guests that the beds are not to be reserved with towels. I am also very pleased to hear you enjoyed your massages.

We do hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited May 2016
Posted 3 months ago
The spa facilities are xcellent. Both the sauna and steam room are clean and a great experience. The jacuzzi was warm and is a reasonable size. The swimming pool is also a good size for some lane swimming. The female changing room was clean, modern. My only issue here is that the shower was not hot or remotely warm. I made do with a cool refreshing shower instead!
My collagen facial was superb and I would highly recommend this.

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3 months ago
Hi Anonymous,

Thank you for taking the time to write your recent review and for your five star rating!

I am very pleased to hear you enjoyed using the spa facilities on your recent visit! I do apologise for the temperature of the water in your shower cubicle and I do thank you for brining this to my attention we will be investigating this further.

We hope to welcome you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited May 2016
Posted 3 months ago
We had an absolutely lovely morning, beautiful facilities, excellent treatment, wonderful value for money.

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3 months ago
Hi Sian,

Thank you for your five star rating and for your recent review!

I am very pleased to hear you had a wonderful spa morning and treatments!

We look forward to welcoming you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited May 2016
Posted 3 months ago
The spa and beauty areas were lovely and the staff there were really nice. The evening meal was good value but the ambiance in the Ramblewood Inn is not very nice and the service slow. The barman was really unfriendly. Upgrade to the better restaurant if you can. The room was lovely and the hotel was quiet and peaceful. Breakfast was great. All in all a lovely place for a spa break.

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3 months ago
Hi Victoria,

Thank you for your recent review and four star rating!

I am very pleased to hear you enjoyed your spa break and found our staff to be friendly and helpful. I am sorry to hear about your experience at the Ramblewood Inn, unfortunately I cannot comment on their behalf as we are a separate company however I will be sure to pass your feedback over to them.

We do hope to welcome you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 months ago
I went for a Detox Spa Day for 2 and have awarded it 3 stars.

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3 months ago
Hello Laura,

Thank you for your three star rating. We hope to welcome you back to the spa in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 months ago
We had a lovely time in the spa, lunch was nice and the treatment was great. To do again.

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3 months ago
Hi Tsjitske,

Thank you for taking the time to write your review and four star rating!

I am very pleased to hear you had a lovely time at the spa and we look forward to welcoming you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 months ago
So relaxing. Enjoyed it so much.

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3 months ago
Hi Julie,

Thank you for your four star rating! I am pleased to hear you enjoyed your spa day with us and we do hope to welcome you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 months ago
It was excellent, value for money. I would recommend this to others and would go again:-)

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3 months ago
Hello Tatjana,

Thank you for taking the time to write your review and for your five star rating!

I am very pleased to hear you enjoyed your spa day with us and found it to be good value for money.

We look forward to welcoming you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 months ago
I went for a Revive Me Half Day Spa Experience and have awarded it 5 stars.

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3 months ago
Hi Holly,

Thank you for your five star rating! We look forward to welcoming you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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