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Venue rating

4.2

234 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Imagine Spa at Best Western Orton Hall Hotel
Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Hotel Spa

Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Spa at Best Western Orton Hall Hotel part of Imagine Spas

Offering the finest spa treatments... With a comprehensive treatment menu including massages, facials, body wraps, and more and using only the finest spa products from some of the world's leading product houses, we think that we've got all you need to relax, revitalise and restore; bringing you back to your very best and making you look and feel amazing. Signature Collection Spas: Our flagship day spas offer everything you'd expect and more from a contemporary spa. Essential Collection Spas: Day spa quality spa treatments, packages and service now available at a hotel near you! Imagine Salon Spas: The finest Imagine treatments and our legendary customer service in a beauty salon.

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 234 reviews

5 stars 122
4 stars 65
3 stars 37
2 stars 10
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (4)
  • Body Treatments (67)
  • Body Wraps (1)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (52)
  • Spray Tanning and Sunless Tanning (4)
  • Steam and Sauna Therapy (47)
  • Face
  • Classic Facials (53)
  • Hair removal
  • Ladies' Leg Waxing (1)
  • Ladies' Waxing (10)
  • Massage
  • Deep Tissue Massage (4)
  • Hot Stone Massage (4)
  • Lava Shells Massage (1)
  • Therapeutic Massage (52)
  • Nails
  • Gel Nails Manicure (1)
  • Manicure (3)
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Verified review Visited June 2017
Posted 1 week ago
Rooms very basic, didn't even include a bottle of water in the fridge. Otherwise adequate.

Didn't like that our dinner time had been booked for us without consulting us first.

Spa staff had no record of our booking, were inattentive and did not appear to enjoy engaging with customers. Lack of customer service throughout our stay.

Spa facilities were fairly poor quality, awful smell of drains in the changing rooms.
The relaxation room faced the pool which had lots of screaming children. Not very relaxing, no music or aromatherapy scents to set the mood.
We were Offered herbal drinks in the relaxation room, however there was no hot water to actually have a drink, despite asking several staff.

Dinner was a huge let down. Was anticipating a nice 3 course meal in a nice restaurant. What we got was a pub meal in outdated and tired looking room, where there appeared to be nothing much available to eat as it was "all gone". 4/6 starters not available.
Both my starter and main came with salad which was brown and soggy - inedible. We then sat with our dinner plates in front of us for 20 minutes before anyone thought to take them away. It was not a busy night either as there was only one other table of guests eating at this time.

Overall it was a disappointing experience and one that I wouldn't recommend.

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Verified review Visited May 2017
Posted 4 weeks ago
Highly recommend, will definitely visit again for another mud treatment. Thoroughly relaxing day

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Verified review Visited May 2017
Posted 1 month ago
We enjoyed the time in spa.

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Verified review Visited April 2017
Posted 2 months ago
Lovely visit, staff always accommodating...had a lovely relaxing time...

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Verified review Visited April 2017
Posted 2 months ago
Lovely relaxing day, the staff went above and beyond . Would definitely go back again .
Mud chamber is hilarious

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