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Venue rating

4.2

208 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Imagine Spa at Best Western Orton Hall Hotel
Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Hotel Spa

Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Spa at Best Western Orton Hall Hotel part of Imagine Spas

Offering the finest spa treatments... With a comprehensive treatment menu including massages, facials, body wraps, and more and using only the finest spa products from some of the world's leading product houses, we think that we've got all you need to relax, revitalise and restore; bringing you back to your very best and making you look and feel amazing. Signature Collection Spas: Our flagship day spas offer everything you'd expect and more from a contemporary spa. Essential Collection Spas: Day spa quality spa treatments, packages and service now available at a hotel near you! Imagine Salon Spas: The finest Imagine treatments and our legendary customer service in a beauty salon.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 208 reviews

5 stars 111
4 stars 58
3 stars 31
2 stars 8
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (4)
  • Body Treatments (61)
  • Body Wraps (1)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (39)
  • Spray Tanning and Sunless Tanning (4)
  • Steam and Sauna Therapy (43)
  • Face
  • Facials (49)
  • Hair removal
  • Leg Waxing (1)
  • Waxing (10)
  • Massage
  • Deep Tissue Massage (3)
  • Hot Stone Massage (4)
  • Lava Shells Massage (1)
  • Pregnancy Massage (1)
  • Therapeutic Massage (49)
  • Nails
  • Manicure (3)
  • Two Week Manicure (1)
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Verified review Visited September 2016
Posted 1 day ago
Was nice but smaller than expected, treatment was a bit unorganised.

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Verified review Visited September 2016
Posted 2 weeks ago
I went for a Detox Spa Day for 2 and have awarded it 5 stars.

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Comments

6 days ago
Hello Chloe,

Thank you for your recent five star rating!

We are pleased you enjoyed your spa day and look forward to welcoming you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited September 2016
Posted 3 weeks ago
Had a great

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3 weeks ago
Hi Clare,

Thank you for your five star rating! I am pleased to hear you had a great experience at the spa!

We look forward to your return,

Kind regards

Stacey Bailey
Spa Manager

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Verified review Visited September 2016
Posted 3 weeks ago
Had a really wonderful visit with a friend for the Detox Day for 2. Very relaxed, lovely atmosphere and nice and quiet when we went. Lovely facilities and very kind staff, definitely want to come back in the future! Thank you for a very relaxing afternoon!

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3 weeks ago
Hello Daisy,

Thank you for your recent review and five star rating.

I am very pleased to hear you and your friend had a wonderful spa visit with us at Imagine Spa Orton Hall and for your recognition of our friendly welcoming therapists and hosts.

We look forward to welcoming you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Posted 3 weeks ago
Did an overnight stay and spa/hot stone massage,
The day before I was on a training ride and got knocked off my bike,
I was sore and and had some pain.
We had an hours hot stone massage,
I can only say the masseurs did an amazing job,my wife and myself felt fantastic and I had lost a lot of my soreness from hitting the Tarmac,
Overall I would say treat yourself,you will feel so relaxed after,we will surely be booking again
Well done girls surperb job

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3 weeks ago
Hi Spavisit440,

Thank you for your recent feedback and five star rating.

I am very pleased to hear you and your wife enjoyed your sensory hot stone massages and that your massage helped to aid your recovery from your unfortunate bike accident.

We look forward to your return,

Kindest Regards

Stacey Bailey
Spa Manager

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Verified review Visited August 2016
Posted 4 weeks ago
I went for a Detox Spa Day for 2 and have awarded it 5 stars.

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3 weeks ago
Hi Anna,

Thank you for your five star rating!

We look forward to welcoming you back,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited August 2016
Posted 1 month ago
The overall venue was clean and tidy, however if you need anything such as information you have to go to find the staff yourself, it was not pointed out where the herbal teas was or a drinks water dispenser you had to find them also yourself. it was a enjoyable day in spite of these little things, we had lunch and coffee but the coffee came and was only just warm. The Mud Treatment was ok but again you had to cover yourself in mud and sit in a pod unit it did not really do nothing for us, would go again but would not not have another Mud Treatment there

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3 weeks ago
Hi Diane,

Thank you for writing your recent review and three star rating.

I am pleased to hear you found our spa venue to be clean and tidy. Our therapists are usually very busy with treatment bookings throughout the day, however we do have an on site receptionist based in the reception area should guests require any information. On arrival our spa staff show guests around the spa to the changing facility. I do apologise that you were not told on arrival where to find the herbal tea station. With regards to the hotels lunch and coffee facility, we are a separate company to the hotel however I will be sure to pass your comments over to them. Our mud treatment is a self based treatment where the therapist shows our clients how the chamber cycle will run and how to apply the scented Muds, the guests are then free to use the private chamber for the duration of the treatment. The mud consists of healing chalks and minerals which helps to detoxify and exfoliate the skin, I am dissapointed to hear that you didn't enjoy your treatment. I would recommend trying one of our varieties of therapist based treatments on your next visit to the spa.

We look forward to welcoming you back,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited August 2016
Posted 1 month ago
Beautiful setting shame for twilight spa children are still allowed in for first hour. Excellent value but robes were shabby and whilst pretty could use a refurb. Liked the selection of herbal teas but isn't filled regularly was cold water and few teas when we arrived but quickly and easily rectified.

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3 weeks ago
Hello Stephanie,

Thank you for your recent review and three star rating.

I am pleased to hear you found the twilight spa evening to be of good value for money. Children are allowed to use the swimming facilities between 9am-6pm due to the spa being situated within the hotel, however adult only swimming time is from the hours of 6pm-9pm. We experience a high volume of guests during daytime hours at the spa and our herbal tea facilities, waters etc are used and replenished throughout the day. I am pleased to hear this was rectified swiftly on your visit.

We hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited August 2016
Posted 1 month ago
This is a lovely venue. The Spa has sunlight flooding in which is much nicer than artificial ligthing. It has all the standard facilities: jacuzzi, steam room, sauna room, small swimming pool. It also has a provision of free teas and water. My only criticism would be that it needs redecorating; the foyer has that smell of old carpets and there is rust here and there in the ceiling of the pool area.

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3 weeks ago
Hello Maria,

Thank you for taking the time to write your recent review and for your four star rating.

I am very pleased to hear that you enjoyed using our spa facilities on your recent visit. With regards to the hotel foyer we are a separate company to the hotel, however we will pass your comments over to them.

We hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited August 2016
Posted 1 month ago
Fantastic stay at orton hall but quite disappointed by the spa facilities, the "relaxing" room was off the noisy swimming pool and the chlorine was quite potent. The massage was lovely however, when we arrived at the spa we were asked to fill out a set of health questions. What was he point when the therapist clearly didn't read it. Mine stated clearly the problems I have with my shoulder but the therapist still performed (quite painful) pressure he the area.
On the plus side he meal we had at the hotel was amazing that includes the breakfast. Would definitely recommend this hotel...5*****

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3 weeks ago
Hi Lisa,

Thank you for your recent feedback.

I am pleased to hear you enjoyed your recent stay. However dissapointed to hear your disappointment with the spa facilities. We promote signage around the pool and a document all guests must sign to discourage any rowdy or inconsiderate behaviour. With regards to the chlorine in the swimming pool, pool tests are carried out by our staff every two hours and is always kept at the guidelines set out by external bodies. I'm pleased to hear you found your massage to be lovely, with regards to your pressure our therapists are all trained to do pressure checks throughout the treatments, should the pressure be inadequate or excessive during the treatment please do not hesitate to let the therapist know who may other wise be unaware.

We hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited August 2016
Posted 1 month ago
While the spa and hotel facilities were fantastic, the organisation side was not as good, possibly due to booking through Treatwell and a lack of communication/clarity between Treatwell, the hotel and the neighbouring Ramblewood Inn restaurant.

On arrival we were told that we had a booking for dinner (included) for 7:30pm. We went to the Ramblewood Inn (as advertised on the Treatwell deal) and they did not have our booking noted but were able to seat us. We then enquired whether there was a set menu/spending cap for our dinner as we were on a spa break. There is no information about this in the Treatwell overview and the restaurant staff had no idea either. I went back to the hotel reception, who first thought we should have a booking in the hotel's Huntly restaurant, then backtracked and said she didn't know anything about that either as it was a third party deal. I then checked with the Huntly restaurant, they didn't have a booking for us either and after speaking to the manager they suggested that the budget was £25 pp excluding drinks.

It all got cleared up in the end and the £25pp dinner limit was confirmed when we checked out, but we also found out that by booking the spa break directly through the hotel, we could have got a three course meal and tea/coffee in the much nicer Huntly Restaurant for a similar overall price. The food at the Ramblewood Inn was nice enough, but the service was slow and I heard queries/complaints from at least 3 of the surrounding tables. They also mucked up our lunch order earlier in the day and served us someone else's food by mistake.

It was a lovely weekend, but worth investigating direct booking options first before going with a third party. Failing that, make sure you ask every question you can think of when you arrive!

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3 weeks ago
Hello Rachel,

Thank you for your recent feedback and three star rating.

I do apologise with respect of your booking for your meal. Unfortunately we are a separate company to the hotel and adjoining Ramblewood Inn pub therefore I will pass your feedback onto them.

I am pleased to hear however that you had a lovely weekend.

We hope we can welcome you back in the future,

Kind Regards

The Imagine Team

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Verified review Visited August 2016
Posted 1 month ago
Always a great experience and this facial is a really good even though it's only half an hour. Not only is it great for the skin it's really good value

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3 weeks ago
Hello Elsie,

Thank you for your recent review and five star rating!

I am very pleased to hear you enjoyed our half an hour prescriptive discovery facial.

We look forward to your return,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited August 2016
Posted 1 month ago
Great value package. The hotel has good facilities. Some elements of the spa were a little tired but over all it's a nice hotel and the package offered was very good value

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3 weeks ago
Hello Catherine,

Thank you for your recent feedback and four star rating.

I am pleased to hear you found the spa packages to be of great value and that you enjoyed using the facilities.

We hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 2 months ago
I went for a Overnight Detox Spa Break and have awarded it 5 stars.

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2 months ago
Hello Melissa,

Thank you for your recent five star rating!

We hope to welcome you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 3 months ago
A first rate experience except for the fact that the sauna was out of order. My facial and eyebrow tint were superb. I highly recommend a half day spa experience at this particular venue. The facilities are maintained at a high level of cleanliness and comfort.

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2 months ago
Hello Anonymous,

Thank you for your recent review and five star rating!

We are very pleased to hear you had a first rate experience and that you enjoyed your treatments! I do however apologise that the sauna was out of action on your spa day, unfortunately due to the facilities being open seven days a week our equipment can fail on us from time to time.

We look forward to welcoming you to the spa in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 3 months ago
Loving relaxing atmosphere the staff where lovely. Didn't do the treatment due to pregnancy but the staff were amazing and letting us come back so I didn't miss out which I wasn't expecting, very generous! Overall very chilled out from the moment you got inside. (Kids are allowed in the pool just incase you wanted a 100% kid free day there is a chance there may be a family or 2 there)

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3 months ago
Hello Anonymous,

Thank you for taking the time to write your recent review and for your five star rating!

I am very pleased to hear you had a relaxing time on your recent visit to the spa! We look forward to welcoming you back to the spa for your treatments!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 months ago
I regularly come here to use the spa or wax treatment. The staff are lovely in every way and I always feel special and pampered each time I visit. The service is superb and the ambience is warm and beautiful. I could go on and on, simply must try...

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3 months ago
Hello Miss-Cellaneous,

Thank you for your recent review and five star rating!

I am very pleased to hear you are a regular client at the spa and enjoy your visits with us!

We look forward to welcoming you again!

All the best

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 3 months ago
a very enjoyable stay very relaxing and staff were very friendly, beutiful place with lovely grounds and facilitys, will defonatly recommend to friends.

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3 months ago
Hello Lee,

Thank you for your recent review and five star rating!

I am very pleased to hear you had an enjoyable spa break and left feeling relaxed.

We look forward to welcoming you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited June 2016
Posted 3 months ago
This was my first experience of a spa so I don't have anything to compare it to. We had the Serail Mud Chamber Treatment, it was not really explained very well and I didn't feel my skin was any softer.

The ambiance was not there, I was expecting a really relaxing lovely atmosphere and it was lacking. Don't get me wrong, I did enjoy myself. But I thought maybe they could've played some relaxing music or something.

Also I think our experience was slightly dampened because a lovely woman fell in the changing rooms upon our arrival, she was one of the other guests. We tried to help her and what have you, even grabbing the spa receptionist. But the receptionist didn't really seem to care, didn't rush over to her and sort of didn't seem to care too much and of course that puts you off a little.

But it was okay nevertheless. The sauna was my favourite bit

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3 months ago
Hello Emma,

Thank you for your recent review and three star rating.

I am sorry to hear your spa day didn't meet up to your expectations.
With regards to music, we have relaxing music playing throughout the spa treatment rooms and spa reception, however we do not have the facility for this around the poolside.

I have spoken to the receptionist on shift on your spa day, the member who had fallen over in the changing rooms was seen to promptly and the correct procedures where carried out.

We hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited May 2016
Posted 3 months ago
Brought this as a birthday gift for my wife and we had a lovely stay. The rooms were well laid out and very comfortable. Staff were all very polite and helpful when needed. The spa was relaxing and we both had very good massages, the only slight disappointment would be that when its full there are not enough beds to go around. Part of this deal was an evening meal in the pub next door which I would class as a lunch time pub not an evening dining experience!

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3 months ago
Hello Simon,

Thank you for taking the time to write your feedback and for your four star rating!

I am very pleased to hear you had a lovely stay and found the staff to be polite and helpful. We do offer loungers around the poolside and inside the relaxation room, we also promote signage to inform guests that the beds are not to be reserved with towels. I am also very pleased to hear you enjoyed your massages.

We do hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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