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Venue rating

4.3

188 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Imagine Spa at Best Western Orton Hall Hotel
Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Hotel Spa

Imagine Spa at Best Western Orton Hall Hotel
Best Western Orton Hall Hotel,
The Village, Orton Longueville, Peterborough, PE2 7DN
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Spa at Best Western Orton Hall Hotel part of Imagine Spas

Offering the finest spa treatments... With a comprehensive treatment menu including massages, facials, body wraps, and more and using only the finest spa products from some of the world's leading product houses, we think that we've got all you need to relax, revitalise and restore; bringing you back to your very best and making you look and feel amazing. Signature Collection Spas: Our flagship day spas offer everything you'd expect and more from a contemporary spa. Essential Collection Spas: Day spa quality spa treatments, packages and service now available at a hotel near you! Imagine Salon Spas: The finest Imagine treatments and our legendary customer service in a beauty salon.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 188 reviews

5 stars 100
4 stars 55
3 stars 26
2 stars 7
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (2)
  • Body Exfoliation Treatments (4)
  • Body Treatments (60)
  • Body Wraps (1)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (27)
  • Spray Tanning and Sunless Tanning (4)
  • Steam and Sauna Therapy (42)
  • Face
  • Eyebrow and Eyelash Treatments (6)
  • Facials (47)
  • Hair removal
  • Waxing (9)
  • Massage
  • Deep Tissue Massage (2)
  • Lava Shells Massage (1)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (4)
  • Therapeutic Massage (48)
  • Nails
  • Manicure (3)
  • Two Week Manicure (1)
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Have you been here? Write a review
Verified review Visited May 2016
Posted 2 weeks ago
The spa facilities are xcellent. Both the sauna and steam room are clean and a great experience. The jacuzzi was warm and is a reasonable size. The swimming pool is also a good size for some lane swimming. The female changing room was clean, modern. My only issue here is that the shower was not hot or remotely warm. I made do with a cool refreshing shower instead!
My collagen facial was superb and I would highly recommend this.

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Comments

2 weeks ago
Hi Anonymous,

Thank you for taking the time to write your recent review and for your five star rating!

I am very pleased to hear you enjoyed using the spa facilities on your recent visit! I do apologise for the temperature of the water in your shower cubicle and I do thank you for brining this to my attention we will be investigating this further.

We hope to welcome you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited May 2016
Posted 2 weeks ago
We had an absolutely lovely morning, beautiful facilities, excellent treatment, wonderful value for money.

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2 weeks ago
Hi Sian,

Thank you for your five star rating and for your recent review!

I am very pleased to hear you had a wonderful spa morning and treatments!

We look forward to welcoming you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited May 2016
Posted 2 weeks ago
The spa and beauty areas were lovely and the staff there were really nice. The evening meal was good value but the ambiance in the Ramblewood Inn is not very nice and the service slow. The barman was really unfriendly. Upgrade to the better restaurant if you can. The room was lovely and the hotel was quiet and peaceful. Breakfast was great. All in all a lovely place for a spa break.

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2 weeks ago
Hi Victoria,

Thank you for your recent review and four star rating!

I am very pleased to hear you enjoyed your spa break and found our staff to be friendly and helpful. I am sorry to hear about your experience at the Ramblewood Inn, unfortunately I cannot comment on their behalf as we are a separate company however I will be sure to pass your feedback over to them.

We do hope to welcome you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 weeks ago
I went for a Detox Spa Day for 2 and have awarded it 3 stars.

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3 weeks ago
Hello Laura,

Thank you for your three star rating. We hope to welcome you back to the spa in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 3 weeks ago
We had a lovely time in the spa, lunch was nice and the treatment was great. To do again.

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3 weeks ago
Hi Tsjitske,

Thank you for taking the time to write your review and four star rating!

I am very pleased to hear you had a lovely time at the spa and we look forward to welcoming you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 4 weeks ago
So relaxing. Enjoyed it so much.

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3 weeks ago
Hi Julie,

Thank you for your four star rating! I am pleased to hear you enjoyed your spa day with us and we do hope to welcome you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
It was excellent, value for money. I would recommend this to others and would go again:-)

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3 weeks ago
Hello Tatjana,

Thank you for taking the time to write your review and for your five star rating!

I am very pleased to hear you enjoyed your spa day with us and found it to be good value for money.

We look forward to welcoming you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
I went for a Revive Me Half Day Spa Experience and have awarded it 5 stars.

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3 weeks ago
Hi Holly,

Thank you for your five star rating! We look forward to welcoming you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
I went for a Detox Spa Day for 2 and have awarded it 5 stars.

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3 weeks ago
Hello Simona,

Thank you for your five star rating! We look forward to welcoming you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
Massage was to die for. I felt so relaxed. It was so nice that the staff came and found you to save us keeping an eye on the time. Sauna was lush. Only thing I'd say to improve would be that there was a bit of algae in the foot pool bit which is obviously because no one uses it and also lots of the teas had run out. But overall what a lovely day! Relaxed atmosphere and friendly staff.

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3 weeks ago
Hello Lauren,

Thank you for taking the time to write your review of your recent spa visit and for your five star rating!

I am very pleased to hear you enjoyed your spa day and your massage treatment.

Our smaller pool does from time to time get some algae on the tiles, however this is emptied regularly and cleaned thoroughly.

We hope to welcome you back in the future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
I went for a Detox Spa Day for 2 and have awarded it 4 stars.

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3 weeks ago
Hi Lloyd,

Thank you for your four star rating. We hope to welcome you back in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
I went for a Detox Spa Day for 2 and have awarded it 3 stars.

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3 weeks ago
Hi Chelsea,

Thank you for your three star rating. We hope to welcome you back to the spa in the future.

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
I went for a Revive Me Half Day Spa Experience and have awarded it 4 stars.

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1 month ago
Hi Melissa,

Thank you for taking the time to award us four stars!

We look forward to welcoming you back to the spa in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
Lovely setting. The spa is small but has everything you need and the treatment (hot stones massage with Paige) was absolute bliss - first time in months I didn't have backache.

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1 month ago
Hello Camille,

Thank you for your recent review and your five star rating!

I am pleased to hear you enjoyed your recent spa visit and your hot stone massage with Paige, I will be sure to pass your comments over to Paige who I am sure will be very pleased.

We look forward to welcoming you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited April 2016
Posted 1 month ago
Lovely spa day, shame I couldn't have the treatments I wanted.

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1 month ago
Hello Jane,

Thank you for your recent feedback and star rating.

I am pleased to hear you had a lovely spa day. I am however sorry to hear you couldn't have the treatments you wanted. If you would like to discuss this any further please do not hesitate to contact me at Peterborough@imaginespa.co.uk.

We hope to welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited March 2016
Posted 1 month ago
Lovely facilities, staff were friendly and welcoming! Was a really lovely location, the spa was so nice, and it wasn't too busy. Would definitely recommend, the only issue was that my very sensitive skin reacted badly to the facial, even though it was meant for sensitive skin, but that is just how my skin is, so it wouldn't put me off going back, I just wouldn't have the facial again.

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1 month ago
Hello Jessica,

Thank you for your recent review and your five star rating!

I am very pleased to hear you enjoyed using our spa facilities on your recent visit and that you found our staff to be very welcoming, I will be sure to pass this back to the team!

I am however disappointed to hear about your sensitivity during your facial treatment, the facial products we use at the spa are all hypoallergenic so this is very unusual. If you would like to discuss this any further Jessica please do not hesitate to contact me at Peterborough@imaginespa.co.uk.

We hope to welcome you back in the future,

Kindest Regards

Stacey Bailey
Spa Manager

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Verified review Visited March 2016
Posted 2 months ago
A day of total relaxation which I would highly recommend . The staff were friendly and helpful, making sure that you felt pampered. The spa facilities were great with a larger than expected pool, small jacuzzi , steam room and plenty of loungers around the poolside. I had an exfoliating body scrub treatment which was amazing. The whole experience was the perfect start to my birthday celebrations!

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1 month ago
Hello Bev,

Thank you very much for taking the time to write your review and for awarding us five stars!

I am so pleased to hear you had a wonderful day with us at the spa and that you enjoyed your treatments on your Birthday visit.

We look forward to welcoming you back in the hopefully not too distant future!

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited March 2016
Posted 2 months ago
I had a very relaxing visit to the spa at the end of my workouts by day, I had booked a facial, which I loved. Beforehand I made use of the steam room, sauna, pool and rest area. These were all great. I would have liked to have used the jacuzzi, but it was out of use unfortunately.
Overall one of the best spas I have visited. Thank you.

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2 months ago
Hello Nikki,

Thank you for your recent feedback and five star rating!

I am pleased to hear you had a relaxing time when you attended the spa. I am also very pleased to hear you enjoyed using the spa facilities. I do apologise about the Jacuzzi being out of use on your visit, unfortunately with the facilities being open seven days a week from time to time our equipment can fail on us and I am sorry to hear this was the case on your spa day.

We do hope we can welcome you back in the future,

Kind Regards

Stacey Bailey
Spa Manager

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Verified review Visited March 2016
Posted 2 months ago
The only thing I'd complain about was the restaurant, the staff didn't seem to have a clue about the 3 course meal included with the deal instead offered us a £50 voucher towards the meal - strictly food only - and the food was the worst pub grub I've ever eaten, all frozen straight out of a packet stuff that I wouldn't serve a dog.

The spa and staff in the hotel were lovely! The mud chamber was great fun and we really enjoyed our time using the spa facilities. I couldn't complain about the hotel or spa at all! Even breakfast was lovely as it was in the hotel!

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2 months ago
Hello Philippa,

Thank you very much for your recent feedback and five star rating!

I am pleased to hear you enjoyed using the spa facilities and your mud chamber serial treatment!

I am very sorry to hear about your experience in the pub. I will be sure to pass your comments over to them, unfortunately we are a separate company from the hotel/pub therefore cannot comment on their behalf.

We do hope to welcome you back to the spa in the future,

Kind Regards

The Imagine Team

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Verified review Visited March 2016
Posted 2 months ago
Perfectly shaped eyebrow yet again. I hate it when I get my timing wrong and can't get an appointment, for me no one does it better

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