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Venue rating

4.4

50 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Imagine Health & Spa at Knights Hill Hotel
Imagine Health & Spa at Knights Hill Hotel
Best Western Knights Hill Hotel,
King's Lynn, South Wootton, Norfolk, PE30 3HQ
United Kingdom

Hotel Spa

Imagine Health & Spa at Knights Hill Hotel
Best Western Knights Hill Hotel,
King's Lynn, South Wootton, Norfolk, PE30 3HQ
United Kingdom

Opening hours

Mon - Fri 7:00 am - 10:00 pm
Sat - Sun 7:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Health & Spa at Knights Hill Hotel part of Imagine Spas

Our exclusive thermal suite is an advanced heat and cooling experience that will help you to relax and unwind. It features a mineral grotto, aroma steam room, feature showers, ice fountain and two delightful foot spas. This area is available for you to use at any time during your experience. All our packages are time orientated, to help leave you feeling Relaxed, Revitalised or Restored.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 50 reviews

5 stars 27
4 stars 18
3 stars 4
2 stars 1
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (4)
  • Body Treatments (1)
  • Body Wraps (1)
  • Hydrotherapy (16)
  • Rasul and Mud Treatments (1)
  • Spray Tanning and Sunless Tanning (1)
  • Steam and Sauna Therapy (7)
  • Counselling & Holistic
  • Aromatherapy (13)
  • Face
  • Facials (6)
  • Fitness
  • Swimming (6)
  • Massage
  • Hot Stone Massage (2)
  • Indian Head Massage (1)
  • Therapeutic Massage (8)
  • Nails
  • Manicure (1)
  • Pedicure (2)
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Verified review Visited December 2016
Posted 3 days ago
I went for a Green Tea and Peony Detox Spa Day and have awarded it 5 stars.

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Verified review Visited October 2016
Posted 1 month ago
The venue didn't look all that great from the exterior and at the reception desk, average at best, but once taken through to the spa lounge it felt immediately more lavish with atmospheric lighting and music and friendly staff. The staff were all helpful and gave a guided tour of the facilities before use. Changing rooms could have been cleaner. The swimming pool was average and the one hot tub was in use the entire time I was there so didn't get to use it. The fire and ice facilities were everything I had hoped they would be - a real treat and something a bit different! My Hamaam Spa Ritual treatment was incredible and the masseuse was well trained and very assuring. Left feeling very relaxed!

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1 month ago
Hi,
Thank you for your very kind feedback and your 5 star rating.
I am glad you enjoyed our exclusive Hamman Spa Ritual treatment and found the staff helpful and welcoming.
I will bare in mind the comments to do with the changing rooms and hot tub, and for future come up with a system to ensure all guests get full use from this facility.
We hope to see you back in the near future.
Thank you again.
Lucinda Sharp
Spa Manager

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Verified review Visited August 2016
Posted 3 months ago
Amazing deal at amazing location with amazing staff... Thank you

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2 months ago
Hi Lorna,
Thank you for your kind feeback and our 5 star rating. I am glad you enjoyed the location and the staff was helpful.
We hope to see you back in the near future.
Many thanks
Lucinda Sharp
Spa Manager

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Verified review Visited August 2016
Posted 3 months ago
Very cold pool!

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2 months ago
Hi Clare,

Thank you for our 4 star rating!
I am very sorry to hear about the issues to do with the pool. We have recently had a few problems to do with our control panel for our swimming pool. I am please to say we have solved the problem by installing a new panel, our pool is now constanstly heated at 29.5 degrees.
We look forward to any future visits.
Kind regards
Lucinda Sharp
Spa Manager

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Verified review Visited August 2016
Posted 4 months ago
Great value for money lovely and clean,staff members were great
We got free hot drink each which we didn't except at all
Treatments we had we lovely and they were included in the price we paid
Only 2 bad things I could say
The saun by the pool was not working
And the bar menu was very limited
Food wise we walked to the pub next door so very easy sorted

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3 months ago
Hi Helen, Thank you for your review. We really value our customes feedback at Imagine Health and Spa. We are happy to hear you enjoyed your stay with us. Thank you for your feedback. We are sorry you felt some dissapointment during your visit, if you would like to discuss these points over the phone,please contact me on 01553 670991. We look forward to hearing from you Many Thanks Lucinda Sharp Spa Manager

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Verified review Visited August 2016
Posted 4 months ago
I went for a One Night Pamper Spa Break and have awarded it 4 stars.

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3 months ago
Hi Adrian, Thank you for your review. We really value our customes feedback at Imagine Health and Spa. We are happy to hear you enjoyed your stay with us. Thank you for your feedback. Please keep in contact and keep updated with our monthly offers. We look forward to seeing you in the near future
Many Thanks Lucinda Sharp Spa Manager

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Verified review Visited July 2016
Posted 4 months ago
The spa was nice and the hotel was comfortable. But because we had booked only a few days before there was only 1 treatment available late in the day for when we were arriving. Also, the food in the restaurant was not that great and we had to wait a long time as they were understaffed. However, all of the staff were very friendly and helpful. Personally I don't think it was worth the money that we paid as it certainly didn't meet my expectations.

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3 months ago
Dear Benjamin, Thank you for your review. We really value our customes feedback at Imagine Health and Spa. Thank you for your feedback. We are sorry you felt some dissapointment during your visit, if you would like to discuss these points over the phone,please contact me on 01553 670991. We look forward to hearing from you Many Thanks Lucinda Sharp Spa Manager

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Verified review Visited July 2016
Posted 4 months ago
The spa facilities were fabulous and very relaxing, The treatments were out of this world and the relaxation room was wonderful. The staff were very courteous, polite and kind. They made us feel very welcome and attended to our every whim.

Although we do have a few grumbles, We did not enjoy eating our light lunch in the reception area without adequate eating facilities. Felt that the price of the day was overpriced for the facilities but not the treatments.

The pool area had children in and we did not find this an enjoyable experience with children dive bombing into the pool and a group of elderly members congregated chatting in the swimming lanes.

We will return again although only for treatments and half day spa until better dining facilities are provided.

All in all we had an enjoyable experience although we look for somewhere that can provide the whole package.

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3 months ago
Hi Monia,
Thank you for your review. We really value our customes feedback at Imagine Health and Spa. We are happy to hear you enjoyed your stay with us. Thank you for your feedback.
We are sorry you felt some dissapointment during your visit, if you would like to discuss these points over the phone,please contact me on 01553 670991. We look forward to hearing from you
Many Thanks Lucinda Sharp Spa Manager

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Verified review Visited July 2016
Posted 5 months ago
I booked a pamper spa break for a birthday treat with my Sister and 2 friends, we had a fabulous time. A lovely hotel set in beautiful grounds. Every member of staff were very friendly and very accommodating and they really couldn't have done more to make our stay any better. The meal in the farmers arms was very good and huge portions, the breakfast was delicious, the aromatherapy bath was a real treat and the raindrop masage booked as an extra was amazing. Most relaxing time I have ever had at a spa and we were even luckier to get upgraded rooms which were superb. have recommended to all my friends and will defnitely be revisiting again soon, can't wait! Thank you to all staff who made a birthday treat very special,

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3 months ago
Dear Julie,
Thank you for your review. We really value our customes feedback at Imagine Health and Spa. We are happy to hear you enjoyed your stay with us. Thank you for your kind feedback. Please stay in touch and be sure to check out our latest offers. We look forward to seeing you in the near future. Many Thanks Lucinda Sharp Spa Manager

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Verified review Visited June 2016
Posted 5 months ago
Lovely relaxing experience.

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3 months ago
Dear Pat,
Thank you for your review. We really value our customes feedback at Imagine Health and Spa. We are happy to hear you enjoyed your stay with us. Thank you for your kind feedback. Please stay in touch and be sure to check out our latest offers. We look forward to seeing you in the near future. Many Thanks Lucinda Sharp Spa Manager

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Verified review Visited April 2016
Posted 7 months ago
Perfect way to chill, combine spa with overnight stay in the hotel and a lovely meal in the garden restaurant

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3 months ago
Dear Liz,
Thank you for your review. We really value our customes feedback at Imagine Health and Spa. We are happy to hear you enjoyed your stay with us. Thank you for your kind feedback. Please stay in touch and be sure to check out our latest offers. We look forward to seeing you in the near future. Many Thanks Lucinda Sharp Spa Manager

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Verified review Visited February 2016
Posted 9 months ago
My daughter and I had a pleasant stay. The hotel was easy to find and in a good location. Our room was spacious and had recently been tastefully refurbished. We had a very comfortable sleep. We decided to have a meal in the hotel restaurant rather than in the onsite pub restaurant. Food was delicious and presented well but my daughter said she would have preferred the pub grub. Wish she'd said before as quite a difference in price and atmosphere in pub less formal.
The Spa facilities were ok but ladies changing area looked tired and could have done with a thorough clean. Our treatment included in package was a DIY one and not very relaxing! Staff in both the hotel and spa were pleasant and helpful. We would stay here again.

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3 months ago
Dear Amanda,
Thank you for your review.
We really value our customes feedback at Imagine Health and Spa.
We are happy to hear you enjoyed your stay with us.
Thank you for your kind feedback.
Please stay in touch and be sure to check out our latest offers.
We look forward to seeing you in the near future.
Many Thanks
Lucinda Sharp
Spa Manager

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Verified review Visited December 2015
Posted 1 year ago
I went for a One Night Spa Break and have awarded it 4 stars.

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Verified review Visited September 2015
Posted 1 year ago
For the money we paid it wasn't nearly good enough.

We didn't have use of the spa facilities at all outside the 30 min sessions as part of the deal and the pool was overcrowded and filled with footballers on our last day.

Not a great package at all.

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Verified review Visited August 2015
Posted 1 year ago
Me and my husband celebrated our 5th wedding anniversary by indulging in this spa break deal. It was fab! Really relaxing and romantic, just what we needed after I gave birth recently. The treatments were amazing and my therapist had a voice and demeanour that was so gentle and calm- she was born to do that job. My only complaint was my main course meal in our pub dinner. It was the worst steak I've ever tasted whilst dining out, tough and tasteless. However, the spa, I couldn't fault. We'd go back again for the same deal.

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Verified review Visited July 2015
Posted 1 year ago
Great weekend away. The spa treatments were lovely. Overall we enjoyed the whole experience and would recommend to a friend.

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Verified review Visited July 2015
Posted 1 year ago
I went for a Two Night Spa Break and have awarded it 4 stars.

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Verified review Visited July 2015
Posted 1 year ago
I went for a One Night Special Sunday and Thursday Spa Break and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 1 year ago
Not the premier league of Spa Facilities, but very nice and extremely good value for money. Wish we had stayed an extra day!

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Verified review Visited May 2015
Posted 1 year ago
I went for a One Night Spa Break and have awarded it 5 stars.

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