I am a regular customer and its the first time i booked through treatwell, and found it suprisingly more pleasant than when i used to drop in without appointment. Customer service seems to have improved, there is one member of staff that knows english well which is reassuring. The woman who did my feet polish and refill was very professional and showed attention and care to what she was doing, my nails were outstanding at the end, very pleased. One thing that left me a little doubtful, was trying to make me pay more for two new tips. I did not request two new tips but just wanted a layer of acrylic on top, which was done to me in the past. I felt like they were trying to make me pay more.
Always lacking in customer centricity with very little attention to detail. Technicians perform treatments without even looking at my nails (they look at their neighbours or out the window). I’m