The colour was great - however there was disorganization leading up to the appointment - was cancelled on initially hours before prior to a media-covered event I had (couldn't book anywhere last minute) and a follow up message about rebooking the appointment was responded to days later.
My head was repeatedly burned during washing despite repeated requests to turn down the water temperature. The serum at the end wasn't evenly distributed leading to hairs sticking together and days later I found dried conditioner in my roots.
The young girls were friendly enough and this is a pretty salon however I struggle to see how the establishment garners a 4.8 rating.
This is a gorgeous salon, very modern and clean. The staff were all really friendly and welcoming. I had booked a wash/cut/blow dry. I was really pleased with the results and received lots of compliments afterwards! I will definitely go back to this salon, and will be trying out some of their beauty treatments now I know how lovely the environment is!