Firstly- have to say I’m really pleased with my hair cut. But I had to wait an hour to be seen for my pre-booked appointment and was initially told 30 mins- which I was already pretty unimpressed with. I left the salon for 10 mins and once I returned, I wasn’t updated once about my new time and wasn’t offered any refreshments during my wait. After waiting 50 mins I had to ask what a realistic time frame was, as I had plans later in the evening. Such a shame because I really like my hair cut but just really poor customer service, no one should have to wait an hour for a pre booked appointment.