Left salon in tears. Irena was rude unprofessional and intimidating. My appointment was late by 30 min, she said is not her fault other clients is late, instead of apologising. I asked for wavy blow dry, but she dried my hair dead straight. She wanted to do the waves with straightener to which I said no, as I asked for blow dry. She said not one hairdresser could do waves with hairdryer! She went back to try and create waves but it was too late as my hair was dried already. Horrible experience.