Yvonne put me at ease straight away as I had not had a lash lift before, she was very friendly and explained everything to me. Little pads were placed under and over the eyes and the solution was carefully put on the lashes.Yvonne took a lot of time and care with me as my lashes are very small.I did have a little stinging which at the end my eyes were fine and felt fine and the lift was just what I wanted as I could clearly see the curl and was really pleased with what she had done.Will repeat