Ended up with another stylist showing the stylist I had booked in with his to cut my thick hair. Don't think I had Abbey - think this girl must of been a junior hence ger asking a senior stylist for help. I didn't mind as I was pleased she asked for help - knew my hair would get the attention it needed. I am delighted with the results. It's the second time I have been here and they are very friendly, professional and listen to what you want. They keep asking if all is ok as they are going along.