I always like to be welcomed by both Kevin and Reggie - Kevin with a smile, an offer of coffee and a very elegant way of taking and hanging my coat or pashmina (yes, summer has been n the chillier side). Reggie with vigorous tail wagging and an offer of chewed up toy (he is, after all, a border terrier.) We then have a leisurely review of the haircut and my interactions with it, and then Kevin sets to work... and magic happens. I love what he creates, it is easy to maintain & gains compliments.