Usually have a great experience, however not on this occasion. I had booked in advance to do the BIAB. I was not seated immediately (which is completely fine!) but was made to have the nail prep awkwardly on the pedicure seats while waiting for a nail technician to be free. This has resulted in uneven nail shape, and while then the BIAB was well down the shapes and sizes are all over the place from the prep. What also was not nice was that a lady with no appointment was seated before me too.