massage was great but they had my appointment time recorded wrong - on my booking and all emails i’d had it said 7pm but when i arrived i was told they had 8pm. they were clearly busy so they didn’t really explain to me what had happened or why this was (apart from a very brief apology) and just told me rather abruptly that my appointment was now at 7.30pm. so i had to wait half an hour. this could have been dealt with a bit better, i felt like i was an inconvenience to them despite not doing anything wrong, paying for this appointment and actually being the one that had to wait!
my massage was perfect though, no faults to the guy who gave it! he addressed my concerns/problems i was having and explained everything as he went.
Mike was my therapist and he has over 10 years of experience, he clearly knew what he was doing and really made me trust him. I was too sentisive to acupuncture cups and he gave me a massage and only left the needles on the ear area, at the end I was like reset, new. And ready to fall asleep! Will definitely go back again. The ambiance is not great and the waiting area is very poor looking, there is no isolation through the walls but Mike made that all not feel like a problem.