This was my first visit. There was not a professional welcome to the salon -- the receptionist was on the phone on the sofa instead of at the desk and the junior staff looked lost, then my assigned stylist was not informed of my arrival so I was kept waiting for 15 - 20 minutes. However, the rest of the appointment went well -- the stylist was friendly and checked with me about his ideas for my style and the young assistant was attentive and also communicated well. I will return.