Although they were busy someone was immediately there to check me in and ask me to wait, and I didn't have to wait too long to get my haircut. The barber, Tebo, took great care of me and understood what I wanted. My hair had a lot of knots but he was patient in dealing with them and I didn't hear a single complaint though I know from experience how annoying they can be. Even mid haircut someone was sweeping up to keep the area clean. All in all really happy and I'll be back.