Deep tissue massages are not for the faint at heart. You're going in there to fix a painful problem and it will be painful to fix. I had no waiting time. Fern was very very patient and ensured that I was okay throughout the massage. I have very knotted shoulder muscles that were causing a lot of tension in my head and neck. She knew what the problem was immediately and did her best to fix the issue in one session. She was apologetic for the very painful bits but I explained that it's not her fault my shoulders got that bad, that was my fault for not sorting this out sooner. I have another session with them and I'm certain the problem will be resolved. Massage like this needs to be constant. You have to keep going back at least every 4-6 weeks to ensure that your body isn't regressing.