My husband and I had a wonderful stay. The staff were very hospitable, polite and friendly. Our room was spacious and clean. Minimal wear and tear but nothing to grumble about when you have a great deal. Food was really tasty and the breakfast one of the best i've had, including a pancake and waffle maker at breakfast, eggs cooked to your liking and always plenty of choice. 2 pubs within walking distance that do food and one had a play area in the garden as well as a large green for kids to play footy or run around. Bus stop to get into Maidstone town centre just across the road, shops very close and I'm sure I saw a Mcdonalds sign up the road! will definitely return.
3 months agoReport
I would like to say that we were happy with the stay in the hotel, meaning the food and Breakfast in the Seasons was good and the staff were very friendly helpful and the
rooms were clean.
But I was rather upset to think that my friend went to so much trouble to book a lovely spa weekend for us both, as she wanted to do it for me as a gift, as she knew I really needed this break, as
I hadn’t been very well, only to find that when we went down to the Spa area on the Saturday morning for our massage, the swimming pool was so busy with children’s swimming lessons and people in there from the general public. Only two loungers were available, but they were too close to the pool, so you was getting splashed, the steam room was not working, the swimming pool was cold, so you couldn’t really be in there long and when we spoke to a member of staff about the swimming pool being cold all he said was ‘well it has been like that for a couple of days and we don’t know why’ , plus when we were sitting in the Jacuzzi we had been sitting in there for two sessions and then we get told please could we get out, so other people could use it. I wouldn’t mind, we were getting out anyway, plus there was still room in there for people to get in.
We was in there for 3 reasons. Firstly, we wanted to use it, secondly the swimming pool was so cold and thirdly we were both told by the lady who massaged us it would be her recommendation to use the Jacuzzi.
So all this was far from a relaxing weekend that my friend wanted for me and myself.
So all in all whilst the hotel, food and breakfast was good, the rest of the hotel stay was not relaxing.
Pros : food OK apart from the slow service , treatment staff very good. Cons: bed creaked every time you moved, no toilet brush, staff rude , I could go on but this is the third review I have wrote to no avail!