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Venue rating

3.9

135 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Hilton Cobham Hotel
Hilton Cobham Hotel
Seven Hills Road South,
Cobham, Surrey, KT11 1EW
United Kingdom

Hotel Spa

Hilton Cobham Hotel
Seven Hills Road South,
Cobham, Surrey, KT11 1EW
United Kingdom

Opening hours

Mon - Wed 10:00 am - 6:00 pm
Thur - Fri 10:00 am - 7:00 pm
Sat 10:00 am - 6:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Hilton Cobham Hotel part of Hilton Hotel Spas

Situated amid acres of scenic rural countryside, the Hilton Cobham hotel in the United Kingdom is the perfect location for a refreshing stay in the heart of Surrey, close to businesses such as Sony UK and attractions including Chessington World of Adventures Resort.

Guest rooms at this Cobham hotel are spacious and feature rich, warm tones, a flexible work desk and large, opening windows. Stay connected with WiFi in your room. Just 25 miles from London and equipped with a Business Center and 13 meeting rooms for 2-300 guests, this hotel is perfect for business meetings of all types and sizes.

Please be aware that the spa pool is currently closed for maintenance.

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Services

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 135 reviews

5 stars 45
4 stars 51
3 stars 22
2 stars 6
1 star 11
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Facials (70)
  • Therapeutic Massage (99)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 2 hours ago
Me and my partner had a fantastic stay at Hilton Cobham. I've never received exceptional service like I had done at Hilton Cobham, I would like to give a special thanks to Charlie Nardoni, Emma who's at the treatment area and bogdan at the restaurant. Those 3 staff members made the whole experience a joyful one and was gutted we didn't book another night. 7* experience at the Hilton Cobham. I have recommended family,friends and collugues to this particular hotel and they have already made booking. I look forward to visiting here soon. Thank you

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Verified review Visited February 2016
Posted 1 day ago
Excellent value for money,lovely hotel,polite staff,spa and massage excellent.

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Verified review Visited January 2016
Posted 1 week ago
What can I say. My food was raw and had to be sent back to the kitchen. I called reception several times to ask for robes. I've checked out now and I'm still waiting for them. And to make matters worse my bed creaked and I was woken up by a fire alarm which the whole hotel had to evacuate at 3:20 am. Wouldn't stay here again.

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Verified review Visited January 2016
Posted 2 weeks ago
Visiting the spa with my mum we both enjoyed a facial and massage in a shared room. We were both impressed and left feeling relaxed. Would definitely book again

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Verified review Visited January 2016
Posted 4 weeks ago
The spa facilities were great but the hotel room was very cold so that impacted on the weekend.

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Verified review Visited December 2015
Posted 1 month ago
Hotel was fantastic. The staff at the hotel and the spa were very helpful and answered any questions we had. The massage was heaven would absolutely recommend. The food in the hotel was great, have stayed in Hilton hotels before and food is always good and this hotel didn't disappoint.

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Verified review Visited December 2015
Posted 1 month ago
Very good service will definetly visit again.

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Verified review Visited December 2015
Posted 2 months ago
I went for a One Night Pamper Spa Break and have awarded it 4 stars.

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Verified review Visited November 2015
Posted 2 months ago
We got to the hotel and the first impressions where good.

Got to the room and we noticed the wall paper was pealing off the walls, toilet handle was broken and wall tiles - dirty!

After we had a walk around we went to the bar for a drink and the staff were lovely - went to change and went for dinner this is where it all went downhill.

We got seated and decided what we were going to have and ordered - 30 mins later our stater arrived which is ok once we had finished an HOUR later we still did not have our mains and I asked the waiter to bring them asap - he did after 10 mins and to our surprise the food was cold. We of course sent this back and complained once waiting another 10 mins we decided we wasn't hungry any more and the hunger just past. When we was leaving the restaurant we asked to speak to the manager to which the waiter said he had our food reheated and it was ok to eat by then me and my partner thought this was just unacceptable and demanded to be refunded for the service we had paid for.

At first they did not want to refund us and offered us later check out which was no use to us as we had plan. Once speaking to the manager he said he would refund us £50 & gave us a bottle of wine.

Leaving the hotel I asked to be refunded and if the receptionist could confirm my card details to which because I booked though Wahanda they did not have and they would have to contact Wahanda and get the refund this way - she has taken my email address and still no email for confirmation or has Wahanda been in contact.

I personally wouldn't stay here again - for being a Hilton and for the money you pay you would expect a certain level of service which wasn't met.

I will be contacting the Hilton again to confirm my refund.

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Verified review Visited November 2015
Posted 2 months ago
It was a wonderful spa break, relaxing and a great early birthday treat to myself!

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Verified review Visited November 2015
Posted 2 months ago
We had the back massages - but was told the pool area was full and they would phone us when it was free but we got no phone call
The bed was also uncomfortable even though we upgraded
So for me it was not a mini spa break as we did not get to use the facilities apart from the great massage

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Verified review Visited November 2015
Posted 2 months ago
I went for a One Night Pamper Spa Break and have awarded it 5 stars.

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Verified review Visited November 2015
Posted 2 months ago
We had a lovely mother and daughter time together. Will definitely do it again

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Verified review Visited November 2015
Posted 2 months ago
The reception staff were fantastic so helpful and polite. The robe took over an hour to get to our room which was very disappointing. I wanted to get ready for my birthday meal and had to wait a long time. We had spa treatments on my birthday on the Friday. The receptionist didn't tell us what we had she just asked us to follow her upstairs and fill out forms. She was polite but didn't make us feel welcome. We had a back neck and shoulder massage. Again staff were polite and did an okay job. Being a beauty therapist myself I thought that the moves were very basic and repetitive. I then looked at the time and saw we'd only had 15 to 17 minutes of massage.i wasn't very happy. I would return to the hotel but stay clear of the spa.

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Verified review Visited November 2015
Posted 2 months ago
I went for a One Night Pamper Spa Break and have awarded it 3 stars.

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Verified review Visited November 2015
Posted 2 months ago
Value for money:
Food was good (though we had to send back the cheese platter for dinner dessert because it was obviously not fresh as the fruit was off and the celery was already brown)
Our room was upgraded because of a wedding taking place at the same time. The sheets on the bed appeared to be laundered but had a lot of stains.
The treatments were not 30 minutes and included a selling pitch of their own beauty products with a visit to the reception to view the products
The spa area is in the health club which made it very noisy. There were only two benches to rest on (always occupied, mostly by heaps of towels) which does not make you want to linger in the "spa".
Overall, it was okay as it is actually a pretty good deal. Make sure you have your own car as it is a bit of a nightmare to make the trip by public transport.

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Verified review Visited November 2015
Posted 3 months ago
I went for a One Night Pamper Spa Break and have awarded it 5 stars.

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Verified review Visited November 2015
Posted 3 months ago
Went with three other friends and we were given a suite. Was a lovely experience. The food, the treatments and staff were all brilliant. The grounds are also beautiful. Thank you to Sel from Wahanda for facillitating the purchase too!

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Verified review Visited November 2015
Posted 3 months ago
No massarge avaliable till jan fully booked down stairs toilet stunk of urine ordered burger lunch time burnt black shower in room no pressure if you went outside in rain you would get wetter
So not happy with hotel also decor very tired

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Verified review Visited October 2015
Posted 3 months ago
Poor internet service and you could only have access in the lobby or hotel restaurant. Limited channels on the to therefore had to end up paying an additional cost to get movie access. The bed was also uncomfortable. However, a very clean hotel, friendly and helpful staff and a very nice hot stone massage.

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