One of the nicest hotels I've ever stayed at. I upgraded the deal to a king room but still brilliant value for money. The dinner, the treatment, the spa facilities and the breakfast were all amazing for what we paid. The staff in all areas of the hotel were all so friendly, our spa girls were very attentive and the restaurant staff were brilliant. I can't fault anything. The pool area is small but it was quite empty the day we visited so not a problem at all. Would definitely go back without a doubt.
Great location,staff were very helpful,facial was really lovely.
Would highly recommend for a spa break.
Tthe hotel needs a refurb in many of the rooms and leisure areas. Whilst my massage and therapist were lovely, the underside of the tables could do with a dusting and the waiting area could do with a lick of paint. The Living Well Leisure centre is dated and definitely needs a facelift.
The staff, however, are really lovely Ben at the Lounge Bar was great, very attentive and personable. Victoria in the restaurant was professional and very knowledgeable, it was a pleasure to have her attend to us. Overall it does provide good value for money and visit again
Once i paid for the spa break i tried to contact the salon to book my treatment. Nobody ever picked up the phone or called me back. This was meant to be a surprise to my partner but i found myself having to tell her because i needed her to get in touch with the salon to book the treatments as i was too busy at work. So for two weeks we were both unable to book anything. She sent emails and only received a reply the day before. We were told that treatments were booked after our checkout which i found unacceptable as i wanted it on the same day as check in. We never received our treatment. However the hotel itself was pleasant. The staff were friendly and professional. The gym was sufficient but the facilities were very small. Dinner was amazing but the night had been loud because there was a party going on and our room was on the ground floor next to the reception. We will not be booking anything on here again
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Fantastic experience! A great family weekend away with great staff and facilities.