Place and work area was pretty dirty. My armrest was full of a whitish dust, kind the dry skin that comes off when you file a foot. I think the pedi was mediocre, and took 15 min less than advertised although I had no polish applied. Definitely have had better pedis at the same price. She gave a nice file but left me with pointy, triangle-like nails and cuticle. The water was nice and warm and the chair had this back massager included though.