I came in at 3.30PM today for a pre-booked Sports Massage.
Firstly, the masseuse was 20 minutes late.
I had been pre-warned, after I was undressed and ready that she would be a few minutes late but 20 is quite a lot more than a few minutes.
When she eventually did start at 3.50PM she started giving a foot massage, even though I had confirmed with her I was having a 30 minute sports massage. I flagged about 5 minutes in that she was clearly confused and she went out to confirm that I indeed had booked a sports massage and the receptionist confirmed with her that is what she had been told.
So now at 4PM she started the massage but this was absolutely not a sports massage in any way. She just massaged my back and shoulders. Not asking about the exercise I do, where tension was, if I had any injuries (luckily I did not or there would have been a chance she would have made it worse) and didn’t even touch my calves, quads or glutes which is key for any athlete looking for a sports massage to aid their recovery.
I got 25 minutes of a 30 minute booked massage.
I get Sports Massage’s regularly as I am a semi-pro athlete. It was my first time trying you for sports and it’s safe to say I won’t be coming back.
The managers only response when bringing up my unsatisfaction was 'you got 15 minutes free' which is not correct. I got a 5 minute incorrect foot massage on one foot... and then 25 minutes of a shoulder massage.
Really good massage. Couples room was downstairs. Could hear people walking around in the reception area above but it wasn’t too distracting.
Overall really happy with service would go again