I booked an appointment for which I paid and I went in. No one even said hello or looked at me, just this other woman who was waiting gave me the dirtiest look. I waited for almost 20 minutes and then I asked about my appointment. I was told nothing was coming on the system even though no one checked. I had to go around and ask other hair salons if they could do my hair and of course that no one had any availability as it was a Saturday morning. Appalling.