I was happy with my highlights however the girl who washed my hair who also worked on reception was so rough. She was getting her nails caught in my hair and scratching my scalp. She kept pulling on it so uncomfortably tight. The water kept getting really hot, I asked a number of times if it could be set to a cooler temperature. She said that’s just how they’re sinks are. I won’t be coming back as I’d be worried to lose more hair.