The staff were very friendly. Unfortunately the time I booked wasn't available so there was a bit of a mix up on that but it turned out fine and I left happy.
I had the European Hair - 50% OFF Ladies Wash Cut & Blow Dry which was an excellent price for the service I received. I saw Lisa (a "style director") and she was amazing.
Despite arriving a little early for my appointment I was seen straight away, and then Lisa took the time to really listen to what I wanted, whilst adding suggestions of her own to complement this. The cut ended up being exactly as we agreed in the initial consultation and exactly what I wanted. Lisa then even took the time to suggest how I could style it in the future - initially straightening it for me, and also showing it with curls.
Overall I was very pleased and will definitely be back. My one wish would be that you could select the stylist at the point of booking as I would definitely return to see Lisa again if possible after such excellent initial service.
Unfortunately I am really unhappy with my haircut. I asked for about 1.5 inches off the bottom and have had about 3 chopped off. I also asked for a few, very long layers. My hair now sits just below my shoulders and I have the shortest layers at the middle of my ears. I feel that the hairdresser, although a lovely person, did not listen to me. She was running about 30 minutes late and I get the feeling she wanted to rush me in and out.