I have been a loual customer for a while now but i was not happy with my last treatment. I was honest and said it and the team eas very receptive and agreed to fix it. I had to go back and redo my colour a week later, it was not ideal as I did not want to "damage" my hair twice but I they handled the situation well.
Gavin was lovely. Very professional and wonderfully experienced. He listened to what I wanted but added some expert suggestions and advice. He is a blond and a long hair expert. Have booked to see him again.