I’ve been to A&E and am still bleeding from the wax. I’ve torn in 4 places. I told the lady not to pull it different ways and she still did. She patted my wounds with the hard wax strip and did not apologise. I was freezing during the massage and it was more of a stroke. She kept saying “you are not relaxed enough” which became annoying. I accidentallly booked this instead of “heavens hair and beauty” who are usually amazing