The masseuse was very friendly and her technique was pleasant. However, it was not a full body massage, as advertised. I was on my front the entire time, so my chest, stomach and quads were not massaged. The masseuse also avoided the glutes. As a cyclist and rower, this was quite frustrating.
Mixed massage - definitely didn't appreciate another member of staff banging on the door to announce that the next customer had arrived whilst my massage was ongoing
staff were welcoming and chatty. Kiran was really lovely as she made sure I was comfortable and knew exactly what my treatment would involve. She also brought me a cup of water. quite a high price but it is central London so pretty standard.