Health Club & Spa at East Sussex National

Little Horsted, Uckfield, East Sussex, TN22 5ES
3.9
15 reviews
Little Horsted, Uckfield, East Sussex, TN22 5ES

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3.9
15 reviews
Ambience
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Spa Facilities
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Relaxing atmosphere. Massage was amazing.
Tom
8 days ago
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I paid £280 which is a huge amount of money and it was nothing like I expected. I feel very let down. On arrival, having never been before, I was met with a very tepid welcome. I was expected huge smiles and a warm friendly welcome. Not so. I was not shown to my room either, bear in mind there were 2 staff on reception and no one but me waiting. Plus it’s a very large place and easy to get lost in..Instead I was pointed in the direction and the same with the spa. I went to the spa thinking they would have me down as I had booked a 90 minute treatment. No so. Apparently you have to book the spa yourself. I was not made aware of this when I booked. Therefore I could not have my 90 in one go. I had to have one at 4.30 one at 7pm & the last one at 9.30. So I only received two 25 minutes & one 15 minutes so only 65 minutes in total & not 90 mins. I was very upset & disappointed having paid so much money . I could not use the swimming pool because of this.. swimming is a total relaxation for me and I wanted to swim for a few hours on the day of my arrival & after breakfast on the day I left. I could not do this because of the staggered treatments.. the treatment I had on the morning I left, a scrub, meant I couldn’t use the pool after. I love to swim.. also I booked a double room but had a single bed. I have not slept in a single bed since I was 12.. the man on reception said he could push them together?! I could do that! I wanted a proper double. He said they didn’t have any in the entire hotel... really? I. complained to the duty manager and asked for an upgrade with a proper bed. He did this and the bed was a proper double bed. Strange.. also I was disappointed that there no gestures like a welcoming glass of prosseco. nothing. They also only left me 3 teabags... I arrived at 2pm .. the duty manager said they try to stop any waste ? I was like, leave me loads & if I don’t use them the next guest etc would. I really thought I was going to get 5* treatment... I’ve paid less elsewhere & got SO much more.. even dinner was disappointing..menu very limited. I’m a vegetarian..on leaving the hotel I asked at reception for some form of refund as I didn’t get my full 90 mins so they refunded £60 ( for treatment time I didn’t have) but I had to ask..but nothing for my trouble.. it should of been forthcoming... & I expected at least £100 back...customer service very poor too...
Annmarie
2 months ago
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Staff were really friendly, dinner was great, the standard room spacious with our own balcony looking over the golf course, nespresso machine with coffee capsuales & bottles of water provided. The pool was peaceful with a good amount of loungers and we enjoyed the sauna, steam room and jacuzzi. All was very clean and our treatments were excellent. However, the hotel lacked character/ambience and we sadly couldn’t check into our room until 6PM (instead of 2pm) as a bunch of footballers had overstayed their welcome. We were given complimentary drinks at the bar and the staff were apologetic but this was really really disappointing. Lastminute/Treatwell had also not sent them the details of our payment through so we nearly got charged twice! And the email address for booking spa treatments is wrong on the lastminute website - it’s spa@eastsussexnational.co.uk for anyone who needs it!
Nicki M
2 months ago
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Mix up with rooms so not good . No sunbed s in pool area as people put towel s on them and go off for day .
Deborah
9 months ago
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All lovely - thanks
Monica
9 months ago
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About

Health Club & Spa at East Sussex National
Little Horsted
Uckfield
East Sussex
TN22 5ES

Just 30 minutes from the Brighton coast, Health Club & Spa at East Sussex National offers an idyllic spa retreat set against the rolling hills of the Sussex countryside. Featuring 104 rooms, 3 restaurants and a wealth of luxurious spa facilities, this hidden gem is the ideal destination to get away and recharge.

Spa Facilities

Enter a state of pure bliss within their inspirational spa. With a salt vapour room, relaxation room, aromatherapy room and monsoon shower, you experience a world of complete and utter indulgence, complemented with a range of pampering treatments using the world renowned ESPA line. Along with a state of the art gym, swimming pool, sauna and steam rooms, whether you want to drift away or work up a sweat, the choice is yours.

Accommodation

From classic rooms to family suites, East Sussex National offers a range of room types to suit your needs. All rooms come with an en-suite, flat screen TV and plush, soft beds, allowing you to relax in luxury and comfort. Combining traditional charm with modern facilities, unwind in your private sanctuary amidst spectacular views of the Sussex countryside.

Other Amenities

Featuring three restaurants, all using the freshest locally sourced ingredients; choose from fine dining at the award winning two rosette Pavilion Restaurant, complete with spectacular views of the golf course, or the Hunnington’s Restaurant and Terrace, known for serving the best Sunday lunch in the county. For a more relaxed setting, the Sussex Lounge provides the perfect hideaway for a morning coffee or a late night cocktail. Nearby Attractions Just half an hour from Brighton, you can escape to this seaside town and still get back in time to enjoy a pre-dinner drink on the terrace. Take a stroll through Wilderness Wood, a unique family run woodland park or visit the Bentley Wildfowl and Motor Museum and see their collection of classic and vintage cars.

Directions

The hotel is just 3 miles from Uckfield station and a 30 minute drive from Brighton. You can reach the hotel from the A26 and A22 with great links to both London and the surrounding cities.

MonMonday
9:00AM6:00PM
TueTuesday
9:00AM8:00PM
WedWednesday
9:00AM6:00PM
ThuThursday
9:00AM8:00PM
FriFriday
9:00AM8:00PM
SatSaturday
9:00AM6:00PM
SunSunday
9:00AM5:00PM