The treatment was lovely but changing rooms and swimming area need refurb, it lets the main part of the hotel down. Note there was a notice to say the changing rooms were getting a refurb
Miss carly parisi
20 days agoReport
We bought the simple spa package break with lastminute.com.
The spa break advertised (and still does), one nights stay, one treatment, evening meal, and breakfast.
We were unable to get a treatment as they were fully booked weeks in advance (we booked our package approximately one week in advance, so a treatment would have been impossible to book).
My confirmation email did not state a breakfast, so we asked at reception and they confirmed that breakfast was not included (even though still being advertised on lastminute.com).
Check in states 2pm, reception states 3pm.
The hotel and staff were nice and the evening meal was lovely, but this is a simple case of false advertising and would like to be compensated for the parts of the package me and my girlfriend did not receive.
I was quite disappointed with this treatment. The hotel wasn't as nice as I expected, it felt quite downmarket. I was seen on time and the beautician was nice enough, but it was a very standard pedicure, it was meant to be peppermint and green tea, I didn't see either! I could have had a similar pedicure at numerous other places far cheaper!
Treatment time over 40 minutes less than advertised and paid for. Staff complained openly about treatment tine while I waited. Facial good but other two treatments too short. Didn't feel pampered. Complained to hotel a week ago. No response.
Show more reviews...
Stayed over night with dinner and breakfast including a spa treatment, perfect present and could not have asked for more staff were so helpful and couldn't do enough, will definitely be back