I had an early appointment at 9.30 am as I live close by. The therapist was slightly late due to traffic but once she arrived, all was well. The reception acts as a check in/ drinks area which was a bit confusing but the therapy took itself was brightly lit and comfortable. The table was heated (much appreciated on a cold winter morning) and the service was good. My therapist (Silvia) was friendly and efficient. They used hot wax and she checked that the temperature was fine for me. All in all, I would recommend this place for the waxing.