I hadn't never been for a facial before and now I'm unsure why?! Although I booked a very early appointment (the salon opened at my treatment start time) I got good value for money and certainly didn't lose any treatment time for starting late. I was given very professional advice and although I was apparently 'too young' for the v shape facial (always nice to hear) I really did feel the value of the treatment and would certainly go again. It was a professional environment and the treatment was thorough and made me feel like a oaks are the way forward despite never having had one!