I booked a wash, cut & blow-dry via Treatwell for 11:45, got a voicemail to come at 11, travelled there, and was told no booking existed. I showed proof and even played the voicemail, but staff kept passing me around with no help. My appointment never happened, and I wasted £16 on travel. This isn’t the first time this branch messed up my bookings. It feels like they avoid Treatwell customers. Treatwell still haven’t responded or refunded me. Appalling service and poor management.