Headmasters Chiswick Reviews
251 Chiswick High Road, London, W4 4PU
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172 reviews
As somebody who has probably only left about 2 bad reviews in my life this pains me to do this!
Arrived at the salon only to find that my booking wasn’t on the system, even though I had a Treatwell email booking confirmation & had already pre-paid via Treatwell. The girl on the front desk told me repeatedly that there was no booking. There was never any apology which made the entire ordeal even more ridiculous. The word sorry would’ve made all the difference in my opinion.
Eventually, the girl behind the desk said she would fit me in & do my hair- great.
The hair wash was incredibly quick, which isn’t great for my thick hair as it needs a thorough wash. The ‘luxury head massage’ was over in about 30 seconds- please reconsider what you name this as I’m not sure where luxury came into my experience. It just became apparent as she was doing my hair that she wanted to get me out the door ASAP.
From someone who regularly gets blowdries, more likely than not I usually receive a really great level of customer service. I was also in & out the door in under 40 minutes. My hair usually takes over an hour to do. It was just one huge rush.Unfortunately, headmasters Chiswick did not deliver on this occasion.
The end result of my hair, I would say was okay? But I couldn’t help feeling deflated & that my hair hadn’t been cleaned properly. The experience was pretty shocking. Treatwell/ headmasters. Please do better!
Blow Dry
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I got a cut and blow dry from Rui and I was extremely happy. I highly recommend Rui who took an interest in what I actually wanted to get done, great service overall.
Ladies' Haircuts
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