My nails were cut and filed wonky; each one was at an angle (not straight); when I asked for them to be corrected I could tell the therapist was getting annoyed, so i ended up leaving with a load of wonky nails. The gel manicure itself is poor it lasted about 4 days before chipping and cracking and generally looking worse for wear, never experienced this before. We had Chris Brown blaring at us nonstop on Youtube the entire session (need I say more?) and they only take cash...