Harpal Clinic Reviews
4 Burgon Street, LONDON, EC4V 5DR
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1338 reviews
Very professional service, which was quick and not too painful. Would recommend
Treatment by Viola
Verified review
The treatment itself was great and my beautician did all what was in her hands to make sure it was done perfectly . However since the place is in the middle of London City I was completely surprised by the receptions staff attitude . I had my allotment booked for 6:30 . Arrived 10 mins earlier , because I was expected to be in the treatment room by that time . Walked in , reception asked me to sit . Then a lady walked ( who was working there as beautician ) asking the ladies behind their desk if they received her msg . Both of them looked at each other , nope . One didn’t receive the msg , the other one didn’t understand the msg .
Anyway 6:31 I am still sitting there , without tea , water or a word of update . So I decided to ask if they running late . I think the reception lady was shocked since it was only a minute after my scheduled time ( I am used to people being on time in the city ) , so she answered me in a manner of why am I even raising complaints about a minute . Then she told me they are running 10 mins late . At that point I was asked if I fancy water . Also at the point I had a brief thought of wanting to leave this place .
In your favour the beautician has saved your face. She was working hard , she was doing back to back appointments from the early morning hours . Because of that and a new beautician she has ran out of wax , and that’s why she was trying to msg the reception queens . Hence the delays .
Honestly it shocked me how useless they were . How pointless of them to sit there . At one point there was three of them .
I was expecting completely different type of time keeping , welcome and professionalism from a city clinic , considering the price you guys charge . I am guessing there’s a need for that to pay the wages of not needed reception staff.
Treatment by Viola
Verified review
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