The room was shabby, dark, and a bit run down. My feet weren't washed, soaked, or creamed. Extremely basic service and not worth £30 as I've had foot massages/reflexology before for roughly the same price that left me feeling euphoric. This was moderately relaxing. Wouldn't recommend.
The massage was good, more of a treatment than a massage. Not very relaxing at the session itself but nice afterwards.
The bad thing was the wait.. I was 5 minutes late and had to wait for another 45 minutes for my treatment..
overall a good experience and will definitely give it another try with Vicky.