Came to the salon after not having my hair cut at a salon for 9 years. Openly mentioned I was anxious about the experience. Waited 1 hour 10 mins to get my hair washed. The stylist was not the person who washed my hair as she had not finished last client’s hair. No offer of a brew and not much conversation. Quiet environment. Hair was not blow dried and styled as I had booked for. Had to come back to get blow dried. An apology but no offer of refund or chance to show better service in future.