The staff were very welcoming, and gave me a cup of tea and a biscuit when I had to wait over half an hour for my appointment (I had booked a certain time through Treatwell, which the staff told me was actually supposed to be half an hour later). The lady who did my nails did a great job, I couldn't believe I was paying so little for such good service. I would definitely go here again next time I need my nails done!