The issue was with cleanliness, hygiene & aftercare. The room was small & dirty. The waxing was okay & Khushi was nice but the aftercare was very bad. She used a 'wax equipment cleaner' on my arms to remove the wax residue. You can't do that. That solution is specifically designed for hard surfaces & not skin, it literally said on the bottle it's for equipment. She then left & I had to clean it myself. I did tell her as I was leaving but she was dismissive about it.
She was extremely professional throughout the entire appointment. She clearly talked me through each step of the haircut process, which made me feel comfortable and confident. She also gave really helpful aftercare advice to maintain the style, which I really appreciated. Overall, a great experience.