Overall, my experience was positive, but the salon felt a bit too busy and hectic. It would have been helpful if, at checkout, the staff double-checked what I had paid in advance and confirmed the services I actually received. I had originally booked for a half head of highlights, but we decided not to go ahead with it as it didn’t work for my hair. A little more care and attention in tracking what each client books versus what they end up receiving would really improve the experience.