Oh. My. God. I have dark blonde hair and asked for highlights that were "not too bright". Emerged looking like BARBIE. The hairdresser was decent enough to let me return the following day to see if she could rectify the error, but I remain an appalling shade of strawberry blonde. FML.
Janet was friendly and welcoming which instantly put me at ease. She really took the time to get to know my hair and gave the the exact haircut I wanted. I would recommend.